
30 days to change your mind
Return unused items with their tags within 30 days of delivery for a refund to your original payment method.
Return and refund policyHow much is delivery?
Delivery is free on every order within the UK, with tracking included.
How long will it take?
Orders are prepared for dispatch within 0 to 2 working days and arrive 6 to 10 working days after dispatch, so typically 6 to 12 working days in total, excluding weekends and public holidays. We will email you a tracking number once your parcel is on its way.
Can I cancel my order?
Yes, free of charge until 2pm (UK time) on the working day your order starts processing. Just email info@sindra.co.uk with your order number. After that, you can still return it within 30 days of delivery under our Return and Refund Policy.
Can I return it?
Yes, within 30 days of delivery. Items must be unused, with tags attached and in their original packaging. To start a return, email info@sindra.co.uk with your order number and a brief explanation of your request; our team will reply with guidance on how to proceed. Please wait for our reply before sending anything back. Return postage is at your cost unless the item is faulty or incorrect, and refunds are issued within 10 business days of receiving your return.
How do I reach you?
Email info@sindra.co.uk, call +44 7480 487332 or message us on WhatsApp at +44 7462 182772. Our customer service team is available Monday to Friday, 9am to 5pm (UK time), and replies within one working day.








