Shipping policy

Last updated: October 20, 2026.

Important Shipping Details

  • Delivery destinations: United Kingdom. Any postcode restrictions will be identified before you order.
  • Cancellation window: Until 2pm (UK time) on the working day your order starts processing. See Order Cancellations below.
  • Order cut-off: 2pm (UK time), Monday to Friday. Orders placed before 2pm on a working day start processing that day; orders placed after 2pm, at weekends or on public holidays start processing the next working day.
  • Processing time: 0–2 working days, Monday to Friday.
  • Transit time: 6–10 working days, Monday to Friday, after dispatch.
  • Total delivery estimate: Typically 6–12 working days from the start of processing. Please keep in mind: Delivery estimates exclude weekends and public holidays.
  • Shipping charges: Free delivery on all orders within the United Kingdom.

Working days exclude public holidays. Delivery charges and the applicable delivery estimate will be made available before you place your order. Unless we agree a different period with you, goods will be delivered without undue delay and within 30 days of order acceptance.

How We Ship Your Order

Once processing begins, you will receive a confirmation email with your order details. Orders are typically prepared for dispatch within 0–2 working days, Monday to Friday. After dispatch, delivery generally takes 6–10 working days.

You can follow your shipment through our Track your order page once tracking information is available.

Orders are dispatched from our fulfilment partner's international warehouse and delivered by tracked courier. All import duties and taxes are included in the price, so nothing more is payable on delivery.

Delivery Partners

We use delivery providers to transport orders to the delivery address supplied at checkout. The provider handling your parcel will be identified in the dispatch information where available.

We remain responsible for goods until you, or a person nominated by you, physically receives them. If you independently appoint a carrier that we did not offer, responsibility for loss or damage passes when we hand the goods to that carrier.

Please check your delivery address before ordering and notify us promptly of any correction. We will try to update the details before dispatch. Any proposed redelivery charge will be explained and agreed in advance; you will not be charged to correct an error made by us or our delivery provider.

Delays

If your order has not arrived within the stated timeframe, contact info@sindra.co.uk with your order number. We will investigate with the delivery provider and explain the next steps. You do not need to wait an additional arbitrary period before reporting a missing parcel.

Order Cancellations

You can cancel free of charge until 2pm (UK time) on the working day your order starts processing: the same day for orders placed before 2pm on a working day, otherwise the next working day. To cancel, email info@sindra.co.uk with your order number. After that your order is passed to our fulfilment partner and can no longer be stopped. You can still return it within 30 days of delivery under our Return and Refund Policy. Your statutory right to cancel within 14 days of delivery is not affected.

Damaged or Wrong Items

If your parcel arrives damaged or contains the wrong product, email info@sindra.co.uk with your order details and a description of the issue; photographs help our review. We will arrange an appropriate remedy under our Return and Refund Policy and bear reasonable return costs where goods are faulty, damaged or incorrect.

Contact Information

Tally & Finch LTD, trading as Sindra
Company number: 17396087
Company address: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: info@sindra.co.uk
Telephone: +44 7480 487332
WhatsApp: +44 7462 182772
Contact page: sindra.co.uk/pages/contact