Return and Refund Policy
Last updated: October 20, 2026.
Return Policy Overview
We offer returns within 30 days of receiving your item. This policy explains the return process and the arrangements for cancellations, refunds and products that are faulty or incorrect.
- Return window: 30 days from delivery.
- Return condition: Items must be unused, in their original packaging, with tags attached and accompanied by proof of purchase.
- Refund timing: Eligible returns are refunded within 10 business days of receipt.
- Fees: No refund or restocking fee applies.
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Return postage: You are responsible for the cost of sending back a return. We cover reasonable return costs for faulty, damaged or incorrect products.
Steps to Request a Return
- Contact us: Before sending any item back, email info@sindra.co.uk with your order number and a brief explanation of your request. Returns sent without prior approval may not be accepted.
- Receive instructions: After reviewing your request, our team will reply with guidance on how to proceed with the return.
- Prepare your parcel: Pack the goods securely. Include your order details so we can identify the return. The item should remain unused and include its original tags and packaging.
- Send the item: Send the approved return using a carrier of your choice and keep proof of postage.
Refunds
Refunds are made to the original payment method. We assess eligible returns and issue the refund within 10 business days of receiving the goods. Please allow additional time for your bank or card provider to reflect the transaction.
Exchanges
If you would prefer another size or product, please email info@sindra.co.uk and we will explain the available options, confirming any price difference before you agree to an exchange. Exchanges depend on availability.
Order Cancellation
You can cancel free of charge until 2pm (UK time) on the working day your order starts processing: the same day for orders placed before 2pm on a working day, otherwise the next working day. To cancel, email info@sindra.co.uk with your order number. After that your order is passed to our fulfilment partner and can no longer be stopped. You can still return it within 30 days of delivery as described in this policy. Your statutory right to cancel within 14 days of delivery is not affected.
Incorrect or Damaged Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at info@sindra.co.uk and include clear photos showing the issue.
Our team will review your request and work with you to arrange a replacement or another appropriate resolution.
Contact Information
Tally & Finch LTD, trading as Sindra
Company number: 17396087
Company address: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: info@sindra.co.uk
Telephone: +44 7480 487332
WhatsApp: +44 7462 182772
Contact page: sindra.co.uk/pages/contact