Terms of Service
Last updated: October 13, 2026.
OVERVIEW
This website is operated by Tally & Finch LTD, trading as Sindra. Throughout the site, the terms "we", "us" and "our" refer to Tally & Finch LTD, and "you" refers to the person using the site or placing an order.
We are registered in England and Wales under company number 17396087. Our company address is 66 Paul Street, London, EC2A 4NA, United Kingdom. You can reach us at info@sindra.co.uk, by telephone on +44 7480 487332, or on WhatsApp at +44 7462 182772.
These Terms of Service ("Terms") govern your access to and use of this website and any purchases made through it. Please read these Terms carefully before using the website or placing an order, and retain a copy for your records.
SECTION 1 - AGE REQUIREMENTS
You must have the legal capacity to enter into a binding purchase contract and permission to use your chosen payment method. If you are under the age required to enter into a contract where you live, a parent or guardian must place the order on your behalf.
SECTION 2 - GENERAL CONDITIONS
By using this website, you agree to comply with the provisions of these Terms that apply to website use. Purchases for personal use are subject to these Terms and the Shipping Policy and Return and Refund Policy made available before you place your order. Our Privacy Policy explains how we collect and use personal information.
Nothing in these Terms limits the protections available to you under applicable law. Any delivery or return commitments made before your purchase form part of our agreement with you.
The website's branding, photographs, text and other protected content belong to us or our licensors. You may access the website and save information for personal shopping purposes. You may not reproduce, distribute, sell or commercially exploit protected content without permission, except where permitted by law.
SECTION 3 - ACCURACY AND TIMELINESS OF INFORMATION
We make reasonable efforts to keep the information on this website accurate and current. General editorial content is provided for information, and any historical material is identified where relevant. Please contact us if you require clarification before placing an order.
This section does not exclude our responsibility for product descriptions, information forming part of your purchase agreement or misleading statements. Errors affecting orders are handled under section 11.
SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES
The currency and price payable will be displayed before you place your order. Product prices include applicable taxes. Delivery charges and any other compulsory charges will be disclosed before payment. Optional extras require your agreement.
You may pay using the payment methods offered at checkout and listed on our Payment Options page. Payment must be successfully authorised before we dispatch your order.
If we discover a pricing error before accepting your order, we will explain the error and let you choose whether to proceed at the correct price or cancel. We will not charge a higher price without your agreement. If the order does not proceed, we will promptly refund any payment taken.
Price changes apply to future purchases. We will not increase the agreed price of an accepted order without your express agreement.
The website may occasionally be unavailable for maintenance or because of technical problems. We will take reasonable steps to restore access.
If an event outside our reasonable control delays an order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the disruption. The delivery and cancellation provisions in our Shipping Policy and Return and Refund Policy continue to apply. We will not retain payment for products you are entitled to cancel because they have not been delivered.
SECTION 5 - PRODUCTS
The main characteristics of each product are set out on the relevant product page. You should review the description, sizing information and care instructions before placing an order. If you have a question about a product, email info@sindra.co.uk and we will help.
We make reasonable efforts to display product images and colours accurately. Display settings may affect how colours appear. We remain responsible for supplying products that correspond with their description, are of satisfactory quality and are fit for purpose.
We may update our range and availability for future orders. Changes to a product page do not alter the product description agreed for an existing purchase.
Please refer to our Shipping Policy for delivery destinations, charges, estimated delivery times and information about delayed or missing orders. The delivery arrangements presented before you place your order form part of your purchase agreement.
We remain responsible for fulfilling your order, including where we use third-party suppliers or delivery providers.
We offer returns within 30 days of receiving your item. Returns, order cancellations, exchanges and refunds are handled in accordance with our Return and Refund Policy, which sets out the applicable conditions, procedures and timeframes, including arrangements for faulty, damaged or incorrect products.
Please review that policy before placing an order. For assistance, email info@sindra.co.uk or use our contact page.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase and account information and to update it as necessary. Keep your account credentials confidential and notify us of suspected unauthorised access.
You can review and correct your order before submitting it. Placing an order is an offer to buy the selected products under these Terms.
An automated order receipt confirms that we have received your order. It does not itself mean that we have accepted it. We accept your order, and a purchase contract is formed, when we send you a dispatch confirmation. If products are dispatched separately, acceptance applies to the products identified in each confirmation.
We reserve the right to decline an order before acceptance on reasonable grounds, including stock shortages, unsuccessful payment, an unsupported delivery destination or suspected fraud. We will notify you and promptly refund any payment taken for products we do not accept.
We will not substitute a different product without your agreement. After acceptance, we may end the contract only where these Terms or the law permit us to do so.
SECTION 7 - OPTIONAL TOOLS
Where we make optional third-party tools available, the provider’s terms will be presented or linked where relevant. Please review those terms before using the tool. We do not control independently operated tools, but remain responsible for our own commitments and for services we engage to fulfil your order.
The introduction of a new tool does not change an existing purchase agreement or authorise additional charges without your consent.
SECTION 8 - THIRD-PARTY LINKS
Our website may provide access to tools, content or websites operated by third parties. We do not control independent websites, and links do not necessarily imply endorsement. Please review the terms and privacy information that apply before using a third-party service.
Our use of payment, fulfilment or other service providers does not remove our responsibilities to you as the seller.
SECTION 9 - USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit reviews, comments or other material for publication on our website, you retain ownership of that content and grant us a non-exclusive, royalty-free permission to display it on the website and make formatting changes that do not alter its meaning. Any wider use requires your separate permission.
You agree that your submissions will reflect your own experience, will not mislead others and will not infringe any third party's intellectual property, privacy or other rights. Submissions must not contain unlawful, defamatory or abusive material, malicious code or another person's confidential information. You must not impersonate another person or misrepresent the source of a submission.
We may moderate or remove submissions that breach these requirements. We will not remove a review merely because it is negative. Private correspondence and feedback sent to customer support are not licensed for public use under this section.
SECTION 10 - PERSONAL INFORMATION
Personal information submitted through the website is handled in accordance with our Privacy Policy. Please refer to that policy for details of how we collect, use, store and share personal information, and how you may exercise your data protection rights.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or delivery information. We reserve the right to correct that information and update the website.
Where an error affects an order that has not yet been accepted, we will contact you to explain the correction and, where necessary, ask whether you wish to proceed. Pricing errors are handled as described in section 4. Corrections do not give us an unrestricted right to change or cancel an accepted order; any change to the agreed product or price requires your agreement unless the law permits otherwise.
SECTION 12 - PROHIBITED USES
You may not use the website or its content for unlawful purposes, fraud, harassment, infringement of intellectual property, impersonation or unauthorised collection of personal information. You must not submit misleading information, distribute malicious code, send unsolicited messages or interfere with the website’s security or operation.
We may restrict access in accordance with section 16 where these requirements are breached.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that access to the website will always be uninterrupted or free from technical errors. We will use reasonable care and skill in operating the website and take reasonable steps to address problems brought to our attention. This provision concerns website availability and does not exclude our obligations concerning products sold to you.
If we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage that is a foreseeable result. Loss is foreseeable if it is an obvious consequence or both parties knew it might happen when the contract was made.
Products are supplied for domestic and private use. We do not accept liability for business losses such as lost business profits or business interruption arising from commercial use.
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of our legal obligations concerning product quality, fitness for purpose, description or ownership, or any other liability that cannot lawfully be excluded or limited.
SECTION 14 - INDEMNIFICATION
If your breach of these Terms causes us loss, we may seek compensation only to the extent recoverable under applicable law. Any claim must reflect loss caused by your breach that was reasonably foreseeable, taking account of our responsibility to take reasonable steps to limit that loss.
You are not required to compensate us for loss caused by our own breach or negligence. This section does not impose an automatic obligation to defend third-party claims, accept a settlement made without your agreement or pay legal costs beyond those recoverable under applicable law.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable by a court with jurisdiction, that provision will not apply to the extent of the finding. The remaining provisions will continue to apply where the agreement can reasonably operate without the affected provision.
SECTION 16 - TERMINATION
You may stop using the website at any time. Closing an account or discontinuing website use does not itself cancel an order; please refer to our Return and Refund Policy for order cancellation arrangements.
We may suspend or terminate website access where reasonably necessary to address fraud, a security threat or a serious breach of these Terms. Where practical, we will explain the reason and give you a reasonable opportunity to address the issue before taking action. Immediate action may be necessary to prevent harm or comply with the law.
Termination of website access does not automatically cancel an accepted order or remove any accrued obligation, refund entitlement or other remedy.
SECTION 17 - ENTIRE AGREEMENT
These Terms, the policies made available before you order and the information forming part of your purchase agreement constitute the agreement between you and us concerning that purchase and your use of the website.
Nothing in this section excludes binding information or promises provided before purchase, agreed changes, or liability for fraudulent or misleading statements. Our failure or delay in enforcing a provision does not waive our right to enforce it later.
SECTION 18 - GOVERNING LAW
These Terms and any purchase agreement are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts there. Nothing in this section limits any mandatory protections or court rights available to you under applicable law.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms at any time on this page. We may update them to reflect changes to our website, business practices or legal requirements. Any revised version will show its publication date, and material changes affecting ongoing website use will be brought to your attention where appropriate.
Changes apply to future use of the website and future orders. An existing purchase remains governed by the version in place when the order was placed, unless a change is required by law or expressly agreed with you.
CONTACT INFORMATION
Please send questions about these Terms, or complaints, to info@sindra.co.uk, including your order number where relevant and the matter you would like us to resolve. We will investigate and respond.
Tally & Finch LTD, trading as Sindra
Company number: 17396087
Company address: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: info@sindra.co.uk
Telephone: +44 7480 487332
WhatsApp: +44 7462 182772
Contact page: sindra.co.uk/pages/contact