FAQ

Shopping and Payment

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express and UnionPay cards, Apple Pay, Google Pay and Shop Pay. You can also pay later with Klarna or Shop Pay Installments, subject to the provider’s approval. See Payment Options for details.

Is my payment secure?

Payments are processed by Shopify Payments over an encrypted connection. We never see or store your full card details.

How do I choose the right size?

If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Email info@sindra.co.uk and our customer support team will help you choose.

Delivery

Do you offer free shipping?

We offer free shipping on all orders within the UK.

How long does delivery take?

Orders are processed within 0–2 working days (Monday to Friday) and arrive 6–10 working days after dispatch, typically 6–12 working days in total, excluding weekends and public holidays. You will receive tracking updates by email.

How do I track my order?

Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page. See Track your order.

Can I cancel my order?

Yes, free of charge until 2pm (UK time) on the working day your order starts processing. Just email info@sindra.co.uk with your order number. After that, you can still return it within 30 days of delivery under our Return and Refund Policy.

Returns

Can I return an item?

Yes. You can return your order within 30 days of receiving it. Items must be unused, in their original packaging, with tags attached and accompanied by proof of purchase. Items returned without meeting these conditions may not be eligible for a refund. See our Return and Refund Policy for details.

How do I start a return?

Before sending any item back, email info@sindra.co.uk or use our Contact Page with your order number and a brief explanation of your request. After reviewing your request, our team will reply with guidance on how to proceed with the return.

Please wait for our reply before sending anything: returns sent without prior approval may not be accepted.

When will I get my money back?

Once we receive your return and it passes inspection, your refund will be issued to your original payment method within 10 business days.

After this, your bank or card provider may take an additional 3–7 business days to complete the transfer.

You will receive a confirmation email once your refund has been issued.